Refund Policy

Effective Date: March 30, 2026

This Refund Policy applies to all paid subscriptions for Assets Flow ("the App"). By purchasing a subscription, you agree to the terms outlined below.

1. Free Trial

New Premium and Premium+ subscribers are eligible for a 14-day free trial
No credit card is required to start the trial
You may cancel at any time during the trial period at no charge
If you do not cancel before the trial ends, your selected subscription plan will begin and you will be charged

2. Monthly Subscriptions

Monthly subscriptions are billed in advance at the beginning of each billing cycle
You may cancel at any time from your account settings
Cancellation takes effect at the end of the current billing period
No prorated refund is provided for unused days in the current billing period
You retain access to all premium features until the end of the paid period

3. Annual Subscriptions

Annual subscriptions are billed as a single upfront payment
A 14-day money-back guarantee applies to new annual subscriptions
To request a refund within the 14-day window, contact us at service@assetsflow.work
Refunds are issued to the original payment method within 5-10 business days
After the 14-day window, annual subscriptions are non-refundable
If you cancel an annual subscription after the refund window, your access continues until the end of the 12-month period

4. Plan Changes

Upgrading: You will be charged the prorated difference for the remainder of your current billing period
Downgrading: The change takes effect at the end of your current billing period. No refund is issued for the price difference
Monthly to Annual: The switch takes effect immediately. Any remaining days on your monthly plan are credited toward the annual price
Annual to Monthly: The switch takes effect at the end of your annual period. No refund is issued for the remaining months

5. How to Cancel

You can cancel your subscription at any time by:

Opening the Assets Flow app and navigating to Settings > Subscription > Cancel
Contacting us at service@assetsflow.work with your account email

You will receive a confirmation email once your cancellation is processed.

6. Data After Cancellation

After cancellation, your account reverts to the Free plan
If you have more than 2 active projects (Free plan limit), you can view them but cannot add new ones until you reduce to 2 or fewer
Your data is retained for 90 days after cancellation
During this period, you can resubscribe and regain full access to all your data
After 90 days, data associated with premium features may be permanently deleted

7. Payment Processing Issues

If you are charged incorrectly or experience a payment processing error:

Contact us immediately at service@assetsflow.work
Include your account email, the charge date, and the amount
We will investigate and issue a refund within 5-10 business days if the charge was made in error
Duplicate charges will be refunded in full

8. Exceptions

Refunds may be considered beyond the standard policy in the following cases:

Service outage lasting more than 48 consecutive hours during your billing period
Unauthorized charges on your account (subject to verification)
Account termination by Assets Flow for reasons other than Terms of Service violation

Each request is reviewed individually. Contact us at service@assetsflow.work.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the App after changes are posted constitutes acceptance of the updated policy.

10. Premium Tier Discontinuation — 30-Day Prorated Refund

Following the discontinuation of the Premium subscription tier (see Terms of Service Section 17, which defines "Premium-discontinuation effective date" as July 27, 2026 OR the date the VITE_HIDE_PREMIUM_PUBLIC feature flag is activated in production, whichever is later), subscribers who paid for Premium within the 30 days immediately before the Premium-discontinuation effective date may request a prorated refund of the unused portion of their current billing period by contacting service@assetsflow.work within 60 days of that effective date. The prorated refund is calculated by dividing the number of whole unused days from the Premium-discontinuation effective date through the end of the then-current billing period by the total number of days in that billing period, and multiplying that fraction by the subscription price actually paid for the current period. We will process qualifying refunds within 14 days of confirming the request, to the original payment method, via Paddle.

Subscribers whose last Premium payment was more than 30 days before the Premium-discontinuation effective date are not eligible for an additional refund under this Section 10, but remain fully covered by the Paddle consumer-protection 14-day cooling-off rights (Section 2 and Section 3) for any renewal payment that occurred within that 14-day window, and by any statutory consumer-protection rights that apply in their jurisdiction.

Statutory rights reserved. Nothing in this Section 10 limits or excludes any non-waivable statutory consumer-protection rights you may have under the laws of your country of residence, including without limitation rights under EU Directive 2011/83/EU (Consumer Rights Directive), the UK Consumer Rights Act 2015, and the Israeli Consumer Protection Law 5741-1981. Where any conflict arises between this Section 10 and such non-waivable statutory rights, the statutory rights prevail.

11. Contact

For refund requests or questions about this policy:

Email: service@assetsflow.work

We aim to respond to all refund requests within 2 business days.

This Refund Policy was last updated on March 30, 2026